> ## Documentation Index
> Fetch the complete documentation index at: https://docs.goodfreshers.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Below are the most common issues users face while using Record and how to fix them quickly.

## **1. Profile Not Updating / Data Not Saving**

**Possible Reasons:**

* Slow or unstable internet
* Session expired
* Required fields not filled
* File format not supported

**How to Fix:**

* Refresh the page and try again
* Re-login to your account
* Make sure all required fields have valid inputs
* For file uploads: use **PDF, PNG, JPG** and keep size under the limit
* Use desktop for best experience

## **2. Skill Badges Not Showing in Skill Repository**

**Why it happens:**

* Assessment not submitted
* Endorsement pending
* YouTube playlist not completed
* Badge rules not satisfied

**Fix:**

* Complete the assessment fully
* Ensure the collaborator or supervisor endorses your skills
* For YouTube: finish 100% of the playlist
* Wait 2–5 minutes for the system to sync

## **3. AI Interview Issues**

### **Interview stuck, paused, or frozen**

**Fix:**

* Check internet speed (AI interviews require a stable connection)
* Do **NOT refresh** the page — refreshing restarts the interview from Question 1
* Close background apps using your camera or microphone
* Use a laptop **(Mobile AI interviews are not supported)**
* Keep good lighting and clear audio

### **Camera/Mic Not Working**

**Fix:**

* Allow browser permissions for camera + microphone
* Restart browser
* Change the camera source in system settings

## **4. Resume Not Downloading / Template Broken**

**Fix:**

* Update your browser to the latest version
* Ensure your profile sections are filled: Education, Work, Projects, Certifications
* Select at least one skill before generating
* Switch between **ATS** and **Visual Template**
* Clear cache if formatting looks incorrect

## **5. Job Tab Locked / Cannot Apply for Jobs**

**Why it happens:**

Job tab unlocks only when your profile meets minimum requirements.

**Required to unlock Jobs:**

* Education
* Work Experience
* Certificates
* Projects
* YouTube Playlist
* 12 Skill Badges
* AI Interview completed

**Fix:**

* Complete all profile checklist items
* Earn at least **2 matching skills** for each job to apply

## **6. YouTube Playlist Not Converting to Course**

**Fix:**

* Ensure video visibility is not set to private
* Playlist must have at least 1 valid video
* Try reconnecting YouTube integration
* Refresh the Learnings page

## **7. Slow Loading Pages**

**Fix:**

* Check your network
* Use updated Browser
* Close heavy tabs
* Clear cache