General FAQ - GoodFreshers Docs

Show What is Record and how does it help me?

Record helps you build a verified skill identity by collecting your education, work experience, projects, certifications, and learning progress. You earn skill badges that prove your abilities and unlock job opportunities.

Show How do I unlock the Jobs tab?

You need to complete your profile setup:

Add Education
Add Work Experience
Upload Certifications
Add Projects
Complete a YouTube Playlist
Earn 12 Skill Badges
Finish the AI Interview

Once these are done, the Jobs tab unlocks automatically.

Show Why are skill badges required for job applications?

Badges are verified proof of your skills. Recruiters filter candidates based on badges instead of text-based claims. You need at least 2 matching badges to apply for any job.

Show How do I earn skills?

You can earn skills through:

AI skill assessments
Endorsements
Completing YouTube learning
Completing courses or certifications
Finishing projects and work experiences with mapped skills

Show Why can’t I modify the resume template?

Resume templates cannot be edited manually.All resume details come directly from your profile, ensuring accuracy and standardization.If you want to change something, update your profile sections.

Show My AI interview is not working, what should I do?

The AI interview requires:

Stable internet connection
Laptop device (mobile interviews are not supported)
Browser camera and mic permissions

If the interview freezes:

Do NOT refresh (it will restart the interview from question 1)
Check your network and close background tabs

Show Why am I not eligible for some jobs?

Each job requires a minimum number of verified skill badges.If you do not have the required matching skills, Smart Apply will prevent you from applying until you upgrade your skill profile.

Show Why is my YouTube playlist not converting to a course?

Check the following:

Playlist is public or unlisted
Videos are accessible
YouTube integration is active
Try reconnecting YouTube if syncing fails

Show How do I change my email or password?

Go to Profile Icon → Settings → AccountYou can update your email, password, Google login, and other account details there.

Show What happens when I delete my account?

Deleting your account is permanent.All your data, badges, resume, and interview history will be removed and cannot be recovered.

Show Is my data secure?

Yes. Record uses encrypted systems and secure cloud infrastructure to protect your profile, documents, and interview recordings.

Show How do I contact support?

Click Support in the sidebar or use the help widget.Our team will respond as soon as possible.

Show Why is my profile score low even after filling sections?

Profile score improves when you:

Add skill-relevant items
Earn badges
Complete playlists
Take the AI interview
Add proof-based activities

The stronger your proof of skill, the higher your score.

Show What browser should I use for Record?

For the best experience, use:

Google Chrome (Recommended)
Microsoft Edge and much more.

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